Issue logging into account

Possible reasons for problems logging on:   

• Pop-up blocker may be on
• Explorer being used could be creating issue
• Version of explorer being used may not be up to date
• Clear cache/cookies
• Log off and restart computer
• Try using different device
• Bidder# or email being used?  Suggest using bidder#, less chance of error
• Is auto fill being used?  This may have inserted a space before or after the filled in information.

***Passwords are case sensitive

25 failed login attempts block IP address:

• ‘403 forbidden’ error code
• Too many failed login attempts makes it appear as a robot
• Block would need to be removed from account by K-BID
• This could have to do with IP address overlap between accounts