Issue Resetting Password

Password reset issues:

*Email may be misspelled or have an unwanted space

*Password reset response email went into spam/junk folder

*Receives message “The forgot password code is invalid or expired. Please try again.”

• the most current request is not being used. Recommend to the bidder to delete all response emails they have currently received and wait an hour before they try requesting a new reset request 1 time
• it has been more than 1 hour since requesting the password reset, so the password reset code expired.

*Receives message "The captcha must be completed"

• This means the box for "I'm not a robot" wasn't checked.

*Requesting a password reset does not cancel out the current password.  (Same password can be reused)

*Unlimited resets can be attempted

*Same password can be used on a new account

*Email addresses are NOT case sensitive

*Passwords ARE case sensitive

Requesting password reset for bidder:

• Copy email listed on account
• Log out of K-BID
• Request password reset
• Paste email address
• Log back into K-BID