Bidder Reinstatement / Penalty Fee Invoice

Bidder Reinstatement/Penalty Fee Invoice requested

**NO SHOW invoices with bidding amounts $25 or more automatically disable account

In Zendesk, when a bidder has requested to be reinstated:

Gather the following information for creating an invoice to charge reinstatement/penalty fee.

• Bidder’s name
• Bidder’s email address (listed under bidder account)
• Bidder’s account number
• Affiliate name (affiliate receiving a portion of the penalty fee)
• Auction number (auction bidder was no-show on: if penalties are being paid on multiple NO-SHOW invoices, choose the highest $ amount to list for the fee)
• Penalty fee amount (this may include multiple auctions bidder has NO-SHOW invoices for)

In Square

1. 1. Create invoice – click on icon ($35.00 minimum)
2. Bill to: fill in with bidder’s first and last name, enter.  Then in the box that appears, enter the bidder’s email address, save
3. Invoice title: Reinstatement/Penalty Fee – Affiliate name – Auction #
4. Invoice ID: Bidder number
5. Line items: click on “add item”.  From pop-up box, choose “Penalty Fee – Bidder Reinstatement”
6. In the pop-up box, enter the $ amount of the fee being charged, click done
7. Send – click on icon

Add the invoice to “Bidder Penalty Paid” spreadsheet, entering the following fields

• Invoice date
• Bidder name
• Bidder number
• Auction ID
• Affiliate name
• Fee $ amount

Respond to the bidder ticket in Zendesk advising “An invoice has been sent via email. Please check your spam folder if you do not see it in your inbox.”

Check for payment in Square

Bidder Reinstatement/Penalty Fee Invoice has been paid

Add the payment to “Bidder Penalty Paid” spreadsheet, entering the following fields

1. Penalty fee paid to affiliate
2. K-BID $25 Fee
3. Date collected

In K-Bid, pull up bidder account, scroll to invoice list

1. Click on auction name
2. Click on “list invoices” on upper right-hand corner
3. Locate bidder on list
4. Check the box in the left-hand column
5. Scroll to top/bottom of invoice list
6. Click on “Change Status” icon
7. Choose PPF
8. Click “Yes”
9. Repeat steps for each auction/invoice penalty fee is being paid on

On bidders account, change status to “Enabled”

1. Click on “Edit Bidder/Add note”
2. Click on “Enable” icon
3. Click save
4. Click on “Bidder detail page” to confirm account is now showing as enabled

In Zendesk, respond back to bidder advising “Your account is now enabled”, entering as “Solved”. This is only necessary if the ticket is still open or bidder has responded back on ticket.