General Account Information

Locating bidder number on device:

Computer - Top right hand corner of screen:  'Welcome back, name (bidder #)'

Phone/Tablet - Top of dashboard - 'Welcome back, name (bidder #)'

*Accounts can be logged into more than one device at a time.

Accounts:

• When a bidder deletes their account, additional characters are added to the end of the email. This happens so the bidder has the opportunity to reuse the same email address on a future account.
• Bidders with disabled accounts can continue to view invoices and change account information, but they cannot bid.
• There are unlimited attempts for password resets

Credit Cards:

• Discover or American Express can be used to pay an invoice online through Square when the affiliate has been set up to accept them
• If an account shows AVS Fail, that means the address entered does not match the address listed with the credit card company.

Automatic disable from NO SHOW invoice:

A bidder account will automatically disable from a NO SHOW invoice when the bid amount is $25.00 or above.

Watchlist:

Only holds items up to 90 days before they drop off

Invoices:

• Bidder can view all invoices from won items on their invoice list
• Bidder can pay from invoice if online payment is available for auction/lot

Payment of Invoice via Phone:

• If bidder cannot see the status column, there should be a blue + within a circle (button) in the 1^st column
• Turning the phone on its side, may allow the status column to be viewed

Payment of Invoice Online:

To pay an invoice online, bidders go to their Dashboard, then click Invoices (left hand side of screen.  Locating the invoice they intend to pay, they will click on the payment button in the status column (far right hand column).

The option listed is based on how the affiliate is set up to accept payment.  The options read as follows:

• Pay with card on file
• Pay with Square
• Pay online

If no option is provided, it means online payment is not allowed.  Review auction to see if online payment is marked for auction/lot to confirm this.

Online payment is not an option when the invoice is $5,000 or more.

Auction Invoice List:

• When # shows under status of invoice, it means payment process was not completed.

**Rare occasions occur where the status is not updated by Square/Credit Card company.

**Affiliate would have to look on the back end to see if the payment actually went through.

**If bidder account shows as paid, payment did go through.