Request to halt an item.
Make sure to get the reason for halting the item. I like to make sure that the affiliate realizes it's a big deal and reflects poorly on both of us so there should be a valid reason. To halt an item, first remove all bids down to $0. Halt the item on the edit item page and change the Title to: Item has been halted. Please contact the affiliate with questions.
If recurring issue with an affiliate, please escalate the ticket to either Becky or Chris.
Request to restart bids on an item.
If a material change in the description or pictures negatively impact the perceived price of an item, we tell affiliates to contact us to halt the item or reset the bidding. If you determine that the new information requires a bidding reset, remove all bids and include a similar note in the item description on top:
Bidding Reset 1/25/22 1:00pm: Bidding on this item was reset as it was determined that the freezer was not operable.
Request to extend an auction.
This is a last case scenario and is almost always interpreted by buyers as an excuse to get more bids because the seller is not happy with the results. Should the reason for the extension sound reasonable, we are able to push out the closing dates and removal dates for the auction. Legally, the terms of the auction have now changed and all current bids are disputable. Should an existing bidder have an issue with the new dates and are unable to complete the purchase (if they win) the invoice should be marked as a no-sale.
If an auction is extended, I will put a note in the auction title as well as in the auction description stating so. If necessary, a halted lot 0 can be effective to get this messaging across as well.
Request for backup bidder information.
If the closing bid price is greater than $100, we can provide backup bidder information to an affiliate. Include in the response to the affiliate that they will have to let us know if an agreement is reached and what the new bid price should be in order to create a new invoice. Invoices can be created on the "Adjust Invoices" page by entering the new bidder number and price. If an existing reserve is in place, edit the item to lower the reserve to below the new negotiated price. Save the item with the new reserve price and then go to the "Adjust Invoices" page to generate a new invoice with the price and new bidder number.
Request to remove Reserve.
When a reserve has incorrectly been listed on a lot or the seller wishes to remove the reserve from the lot, the reserve amount would be lowered to the current bid, so the lot can be sold.
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