Now that the article has been created, you can preview it by clicking on the ‘preview’ button located at the bottom left hand corner of the screen. A new tab will open with the previewed article.
When the article is ready, it must be published to be used.
To publish the article, click on ‘Manage articles’ at the top of the page.
A list of all articles will be shown.
Check the box next to the newly created article.
Go to the ‘Publication^’ list at the bottom of the page. Choosing Publish.
Click ‘Publish’ in the pop up box.
I’ve found this may need to be done twice, for the system to update.
The circle next to the title should show green when published.
To manage where the new article is on the list, click on the bars icon shown on the left hand side of the screen.
A list of all categories will appear.
Locate the category the article is listed under and click on it.
A list of all Sections will appear.
Choose the Section your article is in.
A list of all articles will appear.
Click and hold the icon to the left of the article you wish to move.
Slide the article to the place on the list where you wish it to be shown. You can now return to the Knowledge Base.
Click on ‘Help Center’ located on the top right corner of the screen.
You will now be back on the main page.
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